Privacy Policy

1. Introduction

Welcome to BotrixAI ("we," "us," "our," or "Company"). We are committed to protecting your privacy and being transparent about how we handle your personal information. This Privacy Policy explains how we collect, use, process, store, share, and protect your information when you:

• Visit our website at https://www.botrixai.com
• Use our AI-powered services (Voice bots, Web bots, WhatsApp bots)
• Interact with our customer support
• Subscribe to our services or newsletters

By using our services, you acknowledge that you have read, understood, and agree to this Privacy Policy.

2. Information We Collect

2.1 Personal Information You Provide

Account Information:

• Full name, email address, phone number
• Company name, job title, business address
• Profile picture (optional)
• Authentication credentials (username, password)

Payment Information:

• Billing address and payment method details
• Transaction history and invoices
• Tax identification numbers (when required)

Communication Data:

• Messages sent through our platform
• Support tickets and correspondence
• Feedback, surveys, and testimonials

2.2 Information Collected Automatically

Technical Information:

• IP address, browser type, and version
• Operating system and device information
• Screen resolution and time zone settings
• Referral URLs and exit pages

Usage Analytics:

• Pages visited and time spent on our platform
• Features used and interaction patterns
• Error logs and performance metrics
• Session recordings (anonymized)

Bot Interaction Data:

• Chat transcripts and conversation logs
• Voice recordings and audio files
• Response times and user satisfaction ratings
• Training data for AI model improvement

2.3 Cookies and Tracking Technologies

We use the following types of cookies:

• Essential Cookies: Required for basic site functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent banner.

2.4 Third-Party Information

We may receive information about you from:

• Social media platforms (when you connect accounts)
• Business partners and integrators
• Public databases and data enrichment services
• Analytics and marketing service providers

3. Legal Basis for Processing (GDPR Compliance)

We process your personal data based on:

• Contractual Necessity: To provide services you've requested
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligations: To comply with applicable laws and regulations
• Consent: When you've given explicit permission (can be withdrawn anytime)

4. How We Use Your Information

4.1 Service Delivery

• Provide, maintain, and improve our AI bot services
• Process payments and manage subscriptions
• Deliver customer support and technical assistance
• Send service-related notifications and updates

4.2 Platform Enhancement

• Analyze usage patterns to optimize performance
• Train and improve our AI models and algorithms
• Develop new features and functionalities
• Conduct research and development activities

4.3 Communication

• Send newsletters and marketing communications (with consent)
• Provide product updates and announcements
• Respond to inquiries and support requests
• Conduct surveys and gather feedback

4.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Prevent fraud, abuse, and unauthorized access
• Protect intellectual property rights
• Investigate and resolve disputes

5. Data Sharing and Disclosure

5.1 Service Providers

We share data with trusted third parties who assist us in:

• Cloud hosting and infrastructure (AWS, Google Cloud, etc.)
• Payment processing (Stripe, PayPal, etc.)
• Analytics and monitoring (Google Analytics, etc.)
• Customer relationship management
• Email and communication services

5.2 Business Transfers

In case of merger, acquisition, or sale of assets, your information may be transferred to the new entity with appropriate safeguards.

5.3 Legal Requirements

We may disclose information when required by law, court order, or government regulation, or to protect our rights and safety.

5.4 Aggregate Data

We may share anonymized, aggregated data that cannot identify individual users for research, marketing, or business purposes.

6. Data Security and Protection

6.1 Security Measures

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Role-based access with multi-factor authentication
• Network Security: Firewalls, intrusion detection, and regular security audits
• Compliance: SOC 2 Type II and ISO 27001 standards adherence

6.2 Incident Response

We maintain a comprehensive incident response plan and will notify affected users within 72 hours of discovering any data breach that poses a risk to their rights and freedoms.

7. Data Retention

7.1 Retention Periods

• Account Data: Retained while your account is active plus 90 days
• Usage Data: Aggregated data retained for up to 3 years
• Chat Logs: Retained for 1 year for service improvement
• Financial Records: Retained for 7 years for tax and audit purposes

7.2 Deletion Requests

You can request deletion of your data at any time. We will complete deletion within 30 days unless retention is required by law.

8. Your Rights and Choices

8.1 Access Rights

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete information
• Right to Erasure: Request deletion of your personal data
• Right to Portability: Receive your data in a structured, machine-readable format

8.2 Control Options

• Opt-out: Unsubscribe from marketing communications
• Cookie Management: Control cookie preferences
• Account Settings: Update privacy preferences in your dashboard
• Data Export: Download your data at any time

To exercise these rights, contact us at contact@botrixai.com with your request and identity verification.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately and take steps to prevent future collection.

10. International Data Transfers

10.1 Cross-Border Processing

We may process your data in countries outside your residence, including India, the United States, and European Union, where our servers and service providers are located.

10.2 Safeguards

We implement appropriate safeguards including:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by competent authorities
• Binding Corporate Rules where applicable
• Additional security measures as required

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act:

• Right to know what personal information is collected
• Right to delete personal information
• Right to opt-out of the sale of personal information
• Right to non-discrimination for exercising privacy rights

We do not sell personal information to third parties.

12. Updates to This Policy

12.1 Notification of Changes

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Send email notifications for material changes
• Provide 30 days' notice before significant changes take effect

12.2 Version Control

Each version will be dated and archived for reference. Continued use of our services after updates constitutes acceptance of the revised policy.

13. Contact Information

13.1 Privacy Officer

For privacy-related questions, concerns, or requests:

Email: contact@botrixai.com
Subject Line: Privacy Policy Inquiry
Response Time: Within 5 business days